FAQs


1. What types of products do you sell?

We specialize in handcrafted kitchenware and home essentials made from natural materials such as coconut shells, acacia wood, bamboo, and olive wood. Every item is eco-friendly, durable, and made by skilled artisans.

2. Where are your products made?

All products are handmade by small, family-run artisan groups in developing regions. We work directly with artisans to ensure fair trade practices and high-quality craftsmanship.

3. Are your products safe to use?

Yes. Our products are free from toxic chemicals and made only with natural, sustainable materials. They are designed to be safe for everyday use in the kitchen and home.

4. How do I place an order?

Simply browse our website, select your products, and proceed to checkout. Payments are processed securely through Shopify, Stripe, or PayPal.

5. How long does order processing take?

All orders are carefully checked, packed, and shipped within 1–3 business days.

6. How long does delivery take?

  • USA Orders: Usually delivered within 5–9 business days.

  • International Orders: Usually delivered within 5–12 business days (depending on location and local courier services).

Note: Delivery times are estimates and may vary due to customs, holidays, or courier delays.

7. Do you offer free shipping?

Yes, we offer free standard shipping on all orders worldwide.

8. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

9. What if my order is delayed or undeliverable?

Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect addresses or failed courier attempts. If a package is returned to us, we will contact you to arrange re-delivery.

10. What is your return and refund policy?

We offer a 30-day money-back guarantee on most items.
To qualify for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase is required.

11. Are there any items that cannot be returned?

Yes. Personalized/custom-made items and items marked as final sale cannot be returned.

12. Who pays for return shipping?

  • If the return is due to our mistake (wrong or defective item), we cover the return shipping.

  • If you simply changed your mind, the customer is responsible for return shipping costs.

13. How long does it take to get a refund?

Once we receive and inspect your return, refunds are processed within 15 business days to your original payment method.

14. What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or a full refund.

15. Do you guarantee product quality?

Yes. Every item is carefully inspected before shipping, and we stand behind our products with a 30-day money-back guarantee.

16. Do you use eco-friendly packaging?

Yes. All products are packaged using eco-friendly, recycled materials that protect your items while being sustainable.

17. How can I contact customer support?

We’re available 24/7 to assist you.
📧 Email: Contact@ChellaWood.com

📍 Address: 2611 SW 17th St #100, Topeka, KS 66604, United States